UCNET helps Australian businesses integrate voice, contact centre, and
mobile services into one seamless experience. As your trusted partner, we
design, implement, and support communication systems that grow with
your business — no hassle, just reliability.
UCNET helps Australian businesses integrate voice, contact centre, and mobile services into one seamless experience. As your trusted partner, we design, implement, and support communication systems that grow with your business — no hassle, just reliability.
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Solutions We Provide
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Solutions We Provide
Smarter, More Reliable Voice for Modern Business.
Transform your communications with Business SIP — an enterprise-grade, flexible voice solution that delivers crystal-clear calling over your existing internet connection.
Cost Savings
Eliminate separate voice and data networks and reduce line rental costs.
Increased Productivity
HD voice, conferencing, and unified communications enhance collaboration.
Enhanced Flexibility
Instantly scale up or down as your business evolves.
Better Customer Experience
Intelligent call routing and caller ID ensure professional interactions.
Improved Reliability
Built-in redundancy and multi-data-centre routing keep you online during outages.
Competitive Advantage
A future-ready system that outperforms traditional setups.
Solutions We Provide
RingCentral EX + CX with AI Workflows
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Smarter Conversations. Seamless Experiences.
RingCentral brings the power of AI to your business communications — optimising both Employee Experience (EX) and Customer Experience (CX). Through RingCX and the RingCentral AI Assistant, your business gains automation, real-time guidance, call summaries, and intelligent conversation insights — driving performance and customer satisfaction.
AI-Driven Contact Centre
Unified calls, chat, and social interactions in one intelligent platform.
Empower Agents, Delight Customers
Reduce handle times and increase satisfaction.
Real-Time AI Assist
Live coaching, automated knowledge prompts, and quality scoring.
Backed by Global Innovation
Supported by Verint and CommunityWFM workforce optimisation.
Effortless Deployment
Simple setup, transparent pricing, and scalability.
Local Expertise
Fully launched in Australia with certified UCNET support.
Omnichannel Support
Engage customers across 20+ channels — from a single interface.
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Solutions We Provide
Double the Coverage. Double the Confidence.
Stay connected wherever work takes you. Whether managing a small team or a nationwide fleet, UCNET delivers Vodafone Business mobile solutions with unmatched reliability.
Nationwide MOCN Coverage
98.4% population reach through shared tower infrastructure.
5G Ready
Built for the future of IoT and hybrid work.
Powerful Performance
Stronger signal and faster speeds, city or regional.
Backed by TPG Telecom
Trusted infrastructure for enterprise-grade performance.
Network Guarantee
Confidence backed by Vodafone’s network commitment.
Award-Winning Service
Recognised for excellence in business mobility.
Better for Business
Keep your people and devices connected anywhere in Australia.
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Solutions We Provide
Local Account Management & Support
Real People. Real Support. Right Here in Australia.
At UCNET, you’re never passed between offshore teams. Our Sydney and Melbourne-based account managers know your setup, your goals, and your priorities — ensuring fast, proactive, and personal support every time.
Expert Support
Speak directly with specialists who understand your business inside out.
Proactive Management
Dedicated account management that anticipates your needs before they arise.
Fast Escalation
Accelerated outcomes driven by direct escalation and clear ownership.
Real Assistance
No scripts. No queues. Just real, human support when you need it most.
Trusted Partnership
A long-term, collaborative relationship — never transactional, always invested.
Our Services
Implementation & Migration
Seamless setup from start to finish.
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Smooth number porting and transition from existing carriers.
Tailored call flow design and system configuration.
Expert provisioning for devices and contact centres.
Delivered with zero downtime.
Dedicated Account Management
Your business deserves personalised attention.
A named account manager who understands your objectives.
Proactive reviews to optimise performance and cost.
One point of contact for updates or escalations.
Strategic advice to help you grow with confidence.
Ongoing Support
Support that’s local, responsive, and consistent.
Fast issue resolution and troubleshooting.
Efficient handling of moves, adds, and changes (MACs).
Access to real experts — no ticketing delays.
Support for both day-to-day and complex configurations.
Performance Optimisation
Continuous improvement built into every service.
Regular reviews of usage, performance, and spend.
Data-driven insights to drive efficiency.
Recommendations for upgrades and cost-savings.
Communications that stay reliable and future-ready.
Why Choose UCNET
Direct
Partnerships
Direct Partnerships
Work directly with the market leaders.
Priority access and faster escalations.
End-to-end visibility and vendor accountability.
One unified point of contact for all communications.
Authorised partner of RingCentral and
Vodafone Business.
Vodafone Business.
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Focused Technology Stack
We specialise in what works —
not everything that exists.
not everything that exists.
A carefully curated ecosystem of
proven providers.
proven providers.
Fewer moving parts, less complexity,
higher reliability.
higher reliability.
Unified voice, mobile, and collaboration that
just works.
just works.
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Experience You Can Trust
Decades of experience in telecom and
cloud communications.
cloud communications.
Proven success across enterprise and
SMB sectors.
SMB sectors.
Expertise in complex migrations and contact centre rollouts.
Trusted by leading Australian businesses.
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Local,
Dedicated Support
Real people. Real results.
Based in Sydney and Melbourne —
never offshore.
never offshore.
Fast response times and personalised service.
You’ll always speak to someone who knows
your account.
your account.
A partnership built on trust and performance.
Our Partners
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Vodafone Business (Sydney & Melbourne)
Nationwide coverage, scalable mobility, and enterprise connectivity.
RingCentral
Global leader in cloud telephony, collaboration, and AI contact centre technology.
Meet The Team
People you can actually talk to
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Telecommunications leader with 20+ years driving enterprise growth, digital transformation, and advanced network solutions. Skilled in AI, cloud, and automation strategy, leading high-performing teams, and delivering measurable business outcomes. Focused on helping organisations scale through next-generation communication technologies.
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Sales Director with 10+ years helping businesses improve communication through mobile, data, VOIP, and connectivity solutions. Focused on tailored strategies that increase efficiency and profitability, combining strong client relationships with a consultative, solution-driven approach.
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Sales Director helping fast-growing companies streamline operations with tailored connectivity and technology solutions. With 10+ years in strategic account management, I focus on simplifying complexity, solving real business challenges, and supporting confident growth. Outside work, I’m into strength training, property projects, and travel.
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Telecommunications leader experienced in business development, client management, and team leadership. Strong background in customer service and strategic growth, supported by a Business Administration degree from UTS. Dedicated to helping organisations modernise communication and achieve measurable commercial outcomes.
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National Sales Manager with 12+ years in telecommunications, specialising in SME and mid-market sales, solution design, and strategic account management. delivering tailored connectivity, voice, and cloud solutions. Focused on driving growth, strengthening client relationships, and enabling smarter, more efficient business communication.
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Business Support Manager focused on operational efficiency, customer experience, and seamless service delivery. I work closely with sales, technical, and service teams to streamline onboarding, resolve issues quickly, and support business clients with tailored communication solutions.
Frequently asked questions
How is UCNET different from going directly to RingCentral or Vodafone?
You get the same global platforms, but with UCNET you also get local account managers, faster responses, and real ownership when issues arise.
Can you migrate our existing numbers and call flows?
Absolutely. We handle everything — number porting, routing design, and device setup — with zero downtime.
Where is your support team based?
Sydney and Melbourne. Real accountability, fast resolution, no language barriers.
Do you work with other vendors?
No. We focus on a small, proven technology stack so everything works seamlessly.
Ready to simplify your business communications?
Whether you’re moving your phones to the cloud, setting up a new contact centre, or rolling out mobiles across your workforce, UCNET makes it simple. With the right partners, the right setup, and the right people, your communications just work.
Suite 24
39 Albany St, Crows Nest
NSW 2065
39 Albany St, Crows Nest
NSW 2065
Suite 608
343 Little Collins Street
Melbourne VIC 3000
1300 654 481343 Little Collins Street
Melbourne VIC 3000
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